I won't ever be use AA once more!! I booked a flight for me and my son to hitch our loved ones on vacation. Very long Tale brief some thing came up and we've been not able to go right now. I called your company with above a weeks observe. Canceled the battle with telephone rep John; who was pretty well mannered. He did not say nearly anything about the quantity of demand I might be come about for canceling the flight. I referred to as back to check with regarding the charge and I used to be told which i might be charge $200 by AA and $50 from the resource I accustomed to e book the flight per individual. That I might have a $fifteen credit score for every individual… I requested to speak to her supervisor and Michelle Morgan was the individual I upcoming talked to. She was no help, I questioned to talk to her supervisor and he or she mentioned that there was no one higher than her. I instructed her that I was confident that there was someone previously mentioned her. Last but not least she mentioned that I could head over to The shopper relations Internet-internet site. Once again I asked her twice for her supervisor’s name and he or she replied consumer relations. I again informed her I preferred the title of her direct supervisor, the person that she described to…the name provided was Jalia Elisidi .
I had been a passenger on yor flight AA2016 out of Phil. airport on four/nine/16 and return flight AA1755 away from Atl. airport back again to Phila. on 4/10. My ticket was for an aisle seat with wheelchair help because of my handicap. Over the flight from Phila., I had an aisle seat. The younger Woman occupying the window seat was so significant she couldn’t fasten her seatbelt. She promptly fell asleep and commenced snoring loudly which ongoing for the whole flight. Around the flight back, I'd my boarding pass was for an everyday seat. I tried to vary seats on the kiosk , mainly because it indicated there have been more seats in the principle cabin location devoid of success. My son and daughter-in-regulation have been denied gate passes to help me get all the way down to the plane plus the ticket agent was seriously unpleasant. I made an effort to upgrade on the boarding desk, then younger gentleman indicated my ticketwas for handicap in his Personal computer, he said the cabin seats have been offered and tried to up grade me but devoid of results. Once i got back into Phila., I waited Virtually forty minutes to acquire from your airplane to baggage. This was by far the most humiliating and demeaning working experience I have at any time had. If the wheelchair last but not least arrived, the lady started complaining about being forced to press me. She couldn’t obtain the wheelchair up the elevation.
Then on the way in which back again A further “specialized mistake” we actually assumed this was a joke. Properly it wasn’t. they held us again without Clarification yet again. We experienced an hour or so & 57 min layover and after we obtained from the aircraft from panama to MIA, we produced it via customs received our luggage with 47 mins to spare & the “supervisor” virtually smiled & said “you’re going to skip the flight were not letting you through” 27 Other individuals screaming that the plane was Proper THERE & hadn’t still left but, but her cocky smile & Perspective didn’t treatment & FORCED US yet again to overlook the flight & mentioned “obtain a snug location to sleep for that night.
I had a quite challenging practical experience these days endeavoring to e book an easy journey for my spouse and i from phx to sfo. Initially your website reported their have been no flights. I improved browsers and got near the conclude from the booking but unfortunately entered my wife’s advantage selection Incorrect and the internet site would not let me modify it. Once i went back again to get started on another time it had the exact same Improper variety and wouldn't let me continue on. I then went to a third browser obtained all of the method to the end and the cost for financial system mentor arrived up $4258.
3) May perhaps five at HPN we had to discover chair…woman attendant couldn't press passenger up ramp on to plane, company website so he walked…..Whenever we arrived at ORD we had to locate chair at A different gate….
The girl who was assisting me with a wheel chair experienced no expertise in the DWF airport by itself. When she could not consider me into the boarding gate she left me on the way.
American Airways neglected to present me healthcare support when I asked for it. The staff stated that considering that I didn’t make preparations for assistance they couldn’t help me. Like I knew I had been gonna Have got a healthcare emergency. Get genuine American Airways and begin caring regarding your shoppers.
I'm crafting to tell you of my Awful working experience traveling on American Airways. Very first off, I used to be confirmed on flight # 1696 from New Orleans to Chicago to get a 5:fifteen departure on 7/nine/07. For sure right after various improvements to this departure time with little or no interaction from an Airline consultant regarding the delay (until eventually the flight time elapsed and no updates were being produced) I inquired and figured out the hold off was a immediate results of inclement weather conditions. On arrival to Chicago’s O’Hare Airport, I acquired that after presenting to my departure gate for my connection, that the flight # 4169 departed below twenty minutes just before my arrival for the gate.
Your shopper service representatives are lower than helpful. Just after seeking to show up at a scheduled for months education seminar our flight was canceled producing us struggling to show up at. The one thing made available from American Airways were being apologies as well as a refund from the flight.
My husband And that i flew from Palm Springs to Ft. Myers Florida, about the return excursion, flight 2233 from Dallas, my spouse Rick Barnes was cut pretty terribly by anything inside the seat when he place our baggage in the overhead compartment. We known as the Hostess and Though blood was gushing out in the wound, he was provided a band aid to address the 5 inch gash in his leg. We ended up instructed that when Every person boarded, the hostess would return with the primary aid package and would need to produce a report.
American Airways Buyer service hotline is easily accessible and purchaser friendly. Regretably, You will need to wait around somewhere around 2 minutes to talk to a customer service representative. It's essential to pay attention to a long speech with regards to present-day updates.
Ticket #2836 Dallas, Tx to Lawton, Okay March 20th didn't hook up from Raleigh, NC flight 168….was above booked and flight didn't ensure it is to Dallas for connecting flight. They reported they didn't Use a lodge for me in Dallas, I used to be caught at airport til early morning of 3/21/sixteen…this triggered me to miss on a daily basis of labor & it was one of the most depressing night time of my existence…they gave me a food items vocher for $twelve for meal which I had to incorporate revenue far too, to take in!
I approached the agent from the name of “Susan A” and greeted her that has a “Fantastic Morning!” Her response was a blank stare like I'd no small business currently being there then a glare After i asked her if she was available.
I acquired the beneath reaction from American Airlines soon after I refused their give of the $25.00 vacation voucher for horrendous service. My remarks ended up posted on this site However they have been eliminated. Their inadequate service Price tag me time and expense, which I simply cannot get again and they Imagine $25.